Shipping policy
We are a part time company
United Kingdom Customers
UK STANDARD SHIPPING
Within the UK, we use Royal Mail 48 service. This service estimates delivery within 2-3 working days from date of dispatch. If you have not received your order within 7 working days, please email customer services at shop@wijsoftware.com and we'll look into this for you.
UK EXPRESS SHIPPING (not always available)
Express service will aim to dispatch the next working day via a first class, tracked and signed service. This may be via Royal Mail or UPS and should mean delivery within 1-2 working days after dispatch. Tracking information will be provided once your order has shipped. If you have not received your order within 2 working days after dispatch, please email shop@wijsoftware.com for assistance.
International Customers
International recipients are responsible for the costs of any local import duty and/or taxes that may be necessary upon receiving an order. Following the UK's exit from the EU, customers shipping to EU countries should anticipate VAT charges. VAT charges will be requested via your local delivery service.
WORLDWIDE & EUROPE STANDARD SHIPPING
For our international customers, in an effort to keep shipping costs as low as possible, we use Royal Mail International Standard service. Whilst customer tracking is not included in this service, we expect most deliveries to arrive within 10-30 business days. However, we kindly ask you to allow up to 21 working days for successful delivery, as some orders may experience delays at customs (working days are Monday - Friday, excluding national/bank holidays).
WORLDWIDE & EUROPE EXPRESS SHIPPING (not always available)
Express service will aim to dispatch the next working day via UPS Express service. Typically this service offers delivery in 5-30 working days, depending on the day of dispatch and your intended destination. Tracking information will be provided at the time of your order dispatching. If you have not received your order within 5 working days after dispatch, please email shop@wijsoftware.com for assistance.